Returns & Exchanges

At Nio Teas, we want you to be completely satisfied with your Japanese green tea experience. If you are not happy with your purchase, we offer a 30-day return policy for unopened products and a satisfaction guarantee on all our artisanal blends.

1

Initiate Your Request

Contact our support team within 30 days of receiving your order with your order number and the reason for your return.

2

Prepare the Package

Ensure the tea remains in its original, vacuum-sealed packaging to maintain freshness and qualify for a full refund.

3

Ship the Items

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our tea experts inspect the returned items, we will process your refund or store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing