Frequently Asked Questions
Everything you need to know about our premium Japanese green teas.
Where does Nio Teas source its products?
We source our green tea directly from small-scale organic farmers across Japan, specifically from regions like Kagoshima, Uji, and Shizuoka.
How should I store my tea to maintain freshness?
To keep your tea fresh, store it in a cool, dark place inside an airtight container. Once opened, we recommend consuming the tea within 2-3 months for the best flavor profile.
Do you offer international shipping?
Yes, we ship our premium teas worldwide. Delivery times vary by location, but most international orders arrive within 7-14 business days.
Are your teas certified organic?
The majority of our teas are certified organic by JAS (Japanese Agricultural Standards). We prioritize farmers who use sustainable, pesticide-free cultivation methods.
What is your return policy?
If you are not satisfied with your purchase, you can return unopened products within 30 days for a full refund. For safety reasons, we cannot accept returns on opened food items.
How do I brew the perfect cup of Gyokuro or Sencha?
Each tea variety has specific temperature and timing requirements. We include detailed brewing instructions on every package and offer video guides on our website.